Steve GoodnerThe temperature of an entire company is set by the social skill of the person at the top of it. Social skills, at the top of an organization, are the climate the rest of the building learns to live in.
Steve GoodnerEmpathy is the capacity to read another human being accurately enough to respond in a way that actually helps. The empathy gap is one of the most expensive line items on most small business income statements.
Steve GoodnerMotivation is not a slogan and it is not a tagline on a coffee mug. It is the internal drive that sustains you when the work gets hard, when the path is unclear, and when nobody is clapping.
Steve GoodnerSelf-regulation is not the absence of emotion. It is the conscious presence of it.