Steve GoodnerEmpathy is the capacity to read another human being accurately enough to respond in a way that actually helps. The empathy gap is one of the most expensive line items on most small business income statements.
Steve GoodnerMotivation is not a slogan and it is not a tagline on a coffee mug. It is the internal drive that sustains you when the work gets hard, when the path is unclear, and when nobody is clapping.
Steve GoodnerSelf-regulation is not the absence of emotion. It is the conscious presence of it.
Steve GoodnerSelf-awareness is the root beneath every great business decision — and the missing root beneath most of the painful ones. It is also the single most over-claimed and under-developed capacity in the entire entrepreneurial world.