Steve GoodnerPsychological safety is not the belief that no one will disagree with you. It is the belief that you will not be punished — socially, emotionally, or professionally — for saying the thing that needs to be said.
Steve GoodnerBoundaries are not walls. Boundaries are the shape of a healthy relationship. No rhythm holds, no trust account fills, and no culture stays healthy in a relationship — or a business — where the boundaries are unclear.
Steve GoodnerTrust is not the feeling that follows a healthy business. Trust is the soil in which a healthy business grows.
Steve GoodnerCulture is the set of behaviors your people learn are safe to do — and the set they learn are not safe to do — by watching what actually happens, especially when you are not in the room.