Steve GoodnerThe temperature of an entire company is set by the social skill of the person at the top of it. Social skills, at the top of an organization, are the climate the rest of the building learns to live in.
Steve GoodnerEmpathy is the capacity to read another human being accurately enough to respond in a way that actually helps. The empathy gap is one of the most expensive line items on most small business income statements.
Steve GoodnerSelf-regulation is not the absence of emotion. It is the conscious presence of it.
Steve GoodnerSelf-awareness is the root beneath every great business decision — and the missing root beneath most of the painful ones. It is also the single most over-claimed and under-developed capacity in the entire entrepreneurial world.