Steve GoodnerSelling, done well, is not an act of taking. It is an act of service. It is the moment you look at someone who is stuck, who has told you they want to be unstuck, and you extend a credible invitation into the transformation they came for.
Steve GoodnerHiring for fit, growth potential, and emotional intelligence is hiring for what someone will become inside your ecosystem.
Steve GoodnerThe temperature of an entire company is set by the social skill of the person at the top of it. Social skills, at the top of an organization, are the climate the rest of the building learns to live in.
Steve GoodnerEmpathy is the capacity to read another human being accurately enough to respond in a way that actually helps. The empathy gap is one of the most expensive line items on most small business income statements.